Please see below for answers to some frequently asked questions, if you are still unsure please contact us at firstname.lastname@example.org or telephone 01525 878924 and leave us a message and we will be happy to assist you.
Dispatch and Delivery
Most orders are dispatched within 7 days from order confirmation.
In exceptional circumstances orders may over run although every effort will be made to complete your order as quickly as possible. Please allow up to 21 days for delivery. You can track your delivery online or email us at email@example.com for an update. Please note: pre-ordered items such as bulbs, bare root trees, bare root hedging and roses are only available during set periods across the year.
Plant orders are either dispatched by our chosen courier or by our own in house fleet.
Currently we do not offer timed deliveries. If you have placed your order online you will receive an email upon dispatch confirming the day of your delivery. Orders are delivered between 9am – 4.30pm.
Our couriers are instructed not to card or return your order to the depot, but instead to leave the items in a safe location on your property. Deliveries will require a signature.
For full details on our delivery charges please visit the delivery policy section of this website.
We aim to deliver your order within 21 days of processing the order, however most of our deliveries arrive within 10 working days. Unfortunately we cannot guarantee specific delivery dates.
Pre-order items such as bulbs, trees and hedging are only available at certain times of the year. Therefore, whilst we give customers the option of pre-ordering these items we are only able to dispatch these items when they become available. When ordering a pre-order item the expected dispatch date will show on the product page. Any unavailable items will follow as a back order as as soon as they become available these items will be dispatched to you at no extra cost. Please note if items are unavailable you will be notified on your delivery note.
Returns and Refunds
Please advise us of your error by email within 7 days of delivery and return your order to us in salable condition. For our full returns conditions please visit the returns policy section of this website.
Once your items have been returned to our production nursery in salable condition we will process your refund within 7 working days.
If you are unsure about your delivery please email us immediately. We will ask you to send a photograph to firstname.lastname@example.org of the item so that there is no doubt of it’s condition. Please bear in mind that plants do look different depending on the time of year.
Please make sure you click the ‘Apply’ button once you have entered your discount code on the checkout page. If your discount code doesn’t work, the offer may have ended or it may not apply to items in your basket. Please email our customer services department at email@example.com or telephone 01525 878924 (9am-4.30pm Mon-Fri) if you need further assistance.
Should you encounter any problems processing your payment online please call 01525 878924 (9am-4.30pm Mon-Fri) our customer service team will be happy to process your order over the phone.
If your question is not covered by the above in the first instance please refer to our delivery and returns policy, if you are still unsure please contact us on 01525 878924.