We are very pleased to let all of our customers know that our shipping terms are returning to normal and our current shipping terms are 7-10 days for in stock items.
We recognise the increased uncertainty that Coronavirus may be causing in the UK and indeed the world and would like to offer our reassurances that the health and wellbeing of our nurseryman, customer service team, you our valued customers and your loved ones is always our number one priority.
At this time our nursery is open for business as usual. We are still shipping plants all around the UK and internationally. We are following the guidance provided by the British government and making sure we are keeping our staff and customers safe.
Our current shipping terms for during the coronavirus pandemic are 28 days for in stock items, although we endeavour to get your order out to you sooner we are unable to guarantee delivery times. All items that are now listed on backorder on our website will only be available for dispatch in April/May 2021. If your ordered item is a gift and is back-ordered, please contact the customer service team to arrange an alternate product if you wish your gift to be sent to your recipient this season or alternatively if the item is for yourself and you do not wish to wait until 2021, please let us know and we can advise on what products are in stock and similar to the peony you have ordered.
We will continue to monitor the situation very closely and will amend our procedures if guidance changes.
Our peonies are growing beautifully and will soon be ready to be shipped to their new homes. Make the most of your time at home and make your garden as gorgeous as possible. As the situation is extremely fast-moving we will issue updates on any changes if further announcements are made by UK Government.
UK Parcel delivery
With immediate effect, our courier will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. They will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. This now forms our proof of delivery process for all deliveries until further notice. At present all parcel operations continue as normal. Our preferred courier depots and hubs are all working as normal and currently have no closures. They are also ensuring business continuity measures for all of their departments.
International Parcel delivery
At present all international parcel operations continue as normal.
For further information on coronavirus please refer to https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response